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Website Support
Failed Delivery Charge
Gas Cylinder-Fuelled Fork Lift Trucks - Troubleshooting
Drink Dispense Gas
Balloon Gas
Where can I buy GENIE?
Do you sell refrigerant products?
SAP Ariba Network
Why should I have a CP7 or CP47 safety inspection?
Gas Cylinder Management - ACCURA®
BOC’s ONSTREAM service
Why rent with BOC?
I have a problem opening my cylinder
What information is needed by BOC to answer a cylinder query?
Why does my GENIE® cylinder digital display not show 100%?
What can I do to prevent and detect leaks?
Why does my new cylinder feel half full or empty?
How do I correctly fit a new Propane cylinder to a forklift truck?
How can I effectively manage my cylinder stock?
Complaints Process
Drink Dispense Gas
Do you provide larger cylinders?
Which gas should I use?
How much beer will a cylinder dispense?
Why is my beer fobbing?
Why is my beer slow to dispense or not dispensing at all?
How can I tell if a cylinder is empty?
Why does my beer not taste as it should?
Why is my beer flat?
Why is my beer too lively?
There seems to be a problem with a gas cylinder
How to spot a gas leak
Do cylinders have a ‘use by’ date?
Are cylinders safe to handle and use?
Why does my cylinder feel light?
Why is my cylinder frozen?
There seems to be a problem with my Gasgen equipment
There seems to be a problem with my large cylinder pack
There seems to be a problem with my SureBlend system
Guidelines to trace the problem
Why am I running out of gas?
Why am I using so much gas?
There seems to be a problem with the relief valve
Will BOC Sureserve collect other suppliers' cylinders?
Do you supply safety chains and brackets?
Do you repair other cellar equipment?
There seems to be a problem with the cellar buoy
There seems to be a problem with the electric pump
There seems to be a problem with the beer line cooling
There seems to be a problem with cellar cooling
There seems to be a problem with the primary regulator
What should I do if a bursting disc pops?
How can I be sure my cylinders are stored safely?
How can I be sure I am complying with health & safety regulations?
Should I chain the Nitrogen reservoir cylinders for my gasgen system?
How can I assess the risks in my cellar?
How do I change a cylinder?
How much beer is there in my lines?