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Website Support
Failed Delivery Charge
Gas Cylinder-Fuelled Fork Lift Trucks - Troubleshooting
Drink Dispense Gas
Balloon Gas
Where can I buy GENIE?
Do you sell refrigerant products?
SAP Ariba Network
Why should I have a CP7 or CP47 safety inspection?
Gas Cylinder Management - ACCURA®
BOC’s ONSTREAM service
Why rent with BOC?
I have a problem opening my cylinder
What information is needed by BOC to answer a cylinder query?
Why does my GENIE® cylinder digital display not show 100%?
What can I do to prevent and detect leaks?
Why does my new cylinder feel half full or empty?
How do I correctly fit a new Propane cylinder to a forklift truck?
How can I effectively manage my cylinder stock?
Complaints Process
Failed Delivery Charge
Why has BOC introduced this Failed Delivery Charge?
When did BOC introduce the failed delivery charge?
Does the introduction of the failed delivery charge change T&Cs of my contract with BOC and do I need to sign a new one?
How much is the failed delivery charge?
Which products will the Failed Delivery Charge apply to?
In which circumstances will the Failed Delivery Charge be applied?
When is the cut-off point to cancel my order without triggering a failed delivery charge?
Will I get charged both a failed delivery and a delivery charge when the delivery is next made?
How can I avoid being charged the Failed Delivery Charge fee?
How will I be informed if the delivery charge has been applied to my account?